Privacy Policy

1. Introduction

At Thyredisin Energy Ltd ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (thyredisin.com), use our services, or interact with us in any way.

We act as a data controller for the personal information we collect and process. If you have any questions about how we handle your personal data, please contact us at [email protected].

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Information You Provide to Us

• Contact information: name, email address, postal address, phone number
• Account information: username, password, account preferences
• Payment information: credit card details, bank account information
• Energy usage data: meter readings, consumption patterns
• Communications: emails, chat messages, phone calls with our customer service
• Feedback: reviews, survey responses, testimonials

2.2 Information We Collect Automatically

• Device information: IP address, browser type, operating system
• Usage data: pages visited, time spent on our website, links clicked
• Location data: general location based on IP address
• Cookies and similar technologies: as detailed in our Cookie Policy

2.3 Information from Third Parties

• Credit reference agencies
• Energy industry databases
• Public directories and registers
• Social media platforms (if you interact with us through these channels)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide Our Services

• Setting up and managing your energy account
• Processing payments and billing
• Measuring and recording your energy consumption
• Providing customer support
• Notifying you about changes to our services

3.2 For Legitimate Business Interests

• Improving and personalizing our services
• Analyzing usage patterns to develop new features
• Preventing fraud and ensuring security
• Conducting market research and analysis

3.3 With Your Consent

• Sending marketing communications about our products and services
• Sharing your information with selected third parties
• Using cookies for non-essential purposes

3.4 To Comply with Legal Obligations

• Responding to regulatory requirements
• Addressing legal claims or disputes
• Complying with court orders or government requests

4. Data Sharing and Disclosure

We may share your personal information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

4.2 Business Partners

Energy network operators, meter reading companies, and other partners necessary for providing our services.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or those of our customers or others.

4.4 Business Transfers

In connection with a merger, acquisition, or sale of all or a portion of our business or assets.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When determining the retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information in certain circumstances.
• Restriction: Request that we restrict the processing of your data in certain circumstances.
• Data Portability: Request a copy of your personal information in a structured, machine-readable format.
• Objection: Object to our processing of your personal information in certain circumstances.
• Withdraw Consent: Withdraw your consent at any time where we rely on consent as the lawful basis for processing.

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month, but we may need to extend this period for complex requests.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or another relevant data protection authority.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the one in which you reside. These countries may have data protection laws that are different from those in your country. Whenever we transfer your personal information outside the UK or the European Economic Area (EEA), we ensure a similar degree of protection by implementing at least one of the following safeguards:

• Transferring to countries that have been deemed to provide an adequate level of protection by the European Commission or UK authorities.
• Using specific contracts approved by the European Commission or UK authorities (Standard Contractual Clauses).
• Implementing appropriate supplementary measures as required by applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Thyredisin Energy Ltd
Data Protection Officer
15 Harrington Road
Sheffield, S11 8DU
United Kingdom
Email: [email protected]
Phone: 0114 2985677